Citizen Services Digital Portal

Created a comprehensive digital portal for citizen services, modernizing how government interacts with the public. The platform provides 24/7 access to services, online applications, and status tracking for millions of users.

Our user-centered design approach ensures accessibility compliance and intuitive navigation. The portal integrates with backend systems while maintaining security and privacy standards.

Implementation reduced processing times by 60%, decreased call center volume by 40%, and achieved 95% user satisfaction ratings. The portal processes over 100,000 transactions daily with 99.9% uptime.