Privacy Policy

1. Information we collect

We may collect and process the following categories of personal information:

• Identification details: full name, ID/passport number, date of birth, nationality.
• Contact details: address, phone number, email address.
• Verification data: photographs, biometric data (where applicable), scanned copies of identification documents.
• Financial details: limited information required for compliance, such as proof of address or bank confirmation letters.
• Usage data: logs, IP address, device information, and interactions with our platform.

2. How we collect your information

We collect personal information in the following ways:

• Directly from you when you register, submit documents, or interact with our Services.
• From third parties and databases (such as government registries, credit bureaus, or sanctions lists) for verification purposes.
• Automatically, through your use of our platform (cookies, device logs, etc.).

3. Why We Process Your Information

We process your personal information for the following purposes:

• To verify your identity and comply with Financial Intelligence Centre Act (FICA) and other legal obligations.
• To provide secure access to our Services.
• To prevent fraud, money laundering, and terrorism financing.
• To communicate with you regarding your account and our Services.
• To improve and maintain our platform.

4. Legal Basis for Processing

We rely on one or more of the following legal grounds under POPIA:

• Your consent.
• Compliance with legal and regulatory obligations.
• Legitimate interests in providing and improving our Services.
• Contractual necessity to provide the Services you request.

5. Sharing Your Information

We may share your information with:

• Regulators and law enforcement agencies, where required by law.
• Trusted service providers and partners who help us deliver the Services (e.g., verification agencies, IT hosting providers).
• Financial institutions or regulated entities requesting KYC verification, with your consent.

We do not sell your personal information to third parties.

6. Data Security

• We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
• However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary:

• To provide the Services and meet legal/regulatory requirements.
• Typically, records are retained for at least 5 years in line with FICA compliance obligations.

8. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of inaccurate or outdated information.
• Object to or restrict certain processing activities.
• Withdraw consent (where processing is based on consent).
• Lodge a complaint with the Information Regulator (South Africa) at complaints.IR@justice.gov.za.

9. Cookies & Tracking

We use cookies and similar technologies to enhance your user experience and analyse usage patterns. You may disable cookies in your browser settings, but this may affect the functionality of our Services.

10. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last updated” date. Continued use of our Services indicates acceptance of the updated policy.

11. Contact Us

For questions or concerns regarding these Terms, please contact us at: support@alphaomega.co.za